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Solutions Engineer

Deerfield Beach, FL
Full-time


Do you want to get a foot in the door at an online Advertising and Media company that has seen tremendous growth? Do you want to work in the world of online video; one of the fastest growing advertising formats in the world? Then Playwire is the place for you…

Playwire Media is a full-service digital innovation partner that leverages online advertising and proprietary technologies to build publishing brands in the gaming and entertainment verticals.

To keep pace with our explosive growth, we are currently seeking a Solutions Engineer for our Deerfield Beach office.

The Solutions Engineer works with both non-technical internal teams
and external clients to answer technical questions, diagnose and troubleshoot issues,
provide technical education, escalate bugs to the appropriate groups within the technology
team, and deploy and extend existing Playwire technology in novel ways to support our
customer base. While Solutions Engineers do not code products themselves, they often
craft custom solutions for specific use cases, especially when dealing with Playwire’s largest
and most strategically important customers. Solutions Engineers need to be logical, critical
thinkers who are good at breaking down issues and quickly identifying their origin. They
are the first line of defense for our development groups, protecting them from misidentified
“bugs”, and helping to route real issues to the right teams, arming them with information
that allows them to quickly solve those problems. The Solutions Engineer is also a strong
communicator who can work collaboratively with our customers and our internal team
members to help them use our technology most effectively. At their best, Solutions
Engineers aid Playwire as a whole in developing trust in our products, technology, and
services, helping to build our business through that trust.

Essential Functions:

  • Research, identify and develop solutions to technical issues
  • Isolate root causes of issues, separate real technical concerns from those that are misidentified
  • Work with other technical team members to make sure they understand problems and have all the information needed to take action on those problems
  • Dive into customer tech stacks, understand special situations within those environments, and create solutions using Playwire technology to achieve our business goals
  • Manage our support ticket system and provide a level of response appropriate to ticket priority, dealing with multiple issues in parallel
  • Use calls, video chat, text chat, email, and support documentation as ways to communicate with internal and external teams
  • Maintain and build out our internal and external documentation
  • Provide a professional, positive experience for our customers, building relationships with them
  • Use data and follow up to confirm successful execution of all efforts
  • Participate as needed in onboarding efforts for new customers

Requirements:

  • 2+ years working knowledge of Web technologies, including at least HTML, Javascript, and CSS and HTTP
  • Demonstrated understanding of vanilla Javascript as a language, without dependency upon particular frameworks such as jQuery
  • Demonstrated communication skills in various forms of writing and spoken communication, particularly communication regarding technical matters
  • Excellent problem-solving skills, particularly in technical matters

Nice To Haves:

  • Experience working with SPA Frameworks such as: React, Angular, Vue
  • Experience providing technical support to external clients
  • Basic understanding of mobile app technology: iOS and Android
  • Understanding of the technology behind Web video
  • Understanding of the technology behind Web advertising
  • Experience using proxy tools such as Charles Proxy
  • Experience with tools for evaluating the performance of websites, and the technology used to build them out
  • Knowledge of Web CMSes and typical Web serving and page rendering frameworks
  • Experience using and evaluating data, particularly in a business context

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