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Account Coordinator, Publisher Relations

Deerfield Beach, FL
Full-time


Position Title: Account Coordinator, Publisher Relations

Reports to: Senior Director, Publisher Relations

Department: Publisher Relations

Location: US HQ

Essential Functions:

  • Assist network publishers (websites) with questions and concerns regarding their accounts
  • Create publisher accounts such as ad tags, targets, adding to campaigns, activation, etc. this includes any level of partnership with the company
  • Respond to any type of support ticket that comes through the publisher interface
  • Using formulas to derive rates and other data points (such as impressions per pageview, publisher revenue share or percentage increase or decrease over a specific amount of time)
  • Stay current on all new products & process management releases relevant to publisher on-boarding and maintenance
  • Collaborate with Creative and Ad Ops teams in the creation, approval & delivery process of custom executions
  • Create and manage communication flow between Publisher Support and Global Sales team to they are aware of and selling against new publisher relationships
  • Conduct outreach for more inventory from publisher network partners when demand is high
  • Ability to address and/or resolve in a reasonable amount of time questions that come through from publishers or company after office hours or over the weekend
  • Perform other duties as assigned by management

Qualifications & Skill Set:

  • Basic knowledge of websites and advertising, JavaScript, and using an ad server (such as Google Ad Manager)
  • Working knowledge of Microsoft Office suite; strong knowledge of Excel
  • Acute attention to detail
  • Strong organizational, problem-solving skills
  • Ability to prioritize tasks and manage multiple workflows at once
  • Excellent customer service skills
  • Ability to understand and follow written and verbal instructions
  • Career-minded willingness to learn and grow
  • Bachelor’s degree or equivalent
  • 1-3 years’ experience in advertising or sales; or equivalent combination of education and experience

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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