Apply Now

Solutions Engineer, Mobile In-App

United States (Remote)
Full-time


Full Job Description

Qualifications

    • HTML5: 2 years (Required)

    • JavaScript: 2 years (Required)

    • CSS: 2 years (Required)

    • Application development: 2 years (Required)

    • Python: 2 years (Preferred)

 

Full Job Description

Do you want to get a foot in the door at an online Advertising and Media company that has seen tremendous growth? Do you want to work in the world of online video; one of the fastest growing advertising formats in the world? Then Playwire is the place for you…

Playwire Media is a full-service digital innovation partner that leverages online advertising and proprietary technologies to build publishing brands in the gaming and entertainment verticals.

To keep pace with our explosive growth, we are currently seeking a Solutions Engineer with app development experience. This role works with both non-technical internal teams and external clients to answer technical questions, diagnose and troubleshoot issues, provide technical education, escalate bugs to the appropriate groups within the technology team, and deploy and extend existing Playwire technology in novel ways to support our customer base. While Solutions Engineers do not code our products themselves, they often craft small solutions for individual situations using their coding skills, especially when dealing with Playwire’s largest and most strategically important customers. Solutions Engineers need to be logical, critical thinkers who are good at breaking down issues and quickly identifying their origin. They are the first line of defense for our development groups, protecting them from misidentified “bugs”, and helping to route real issues to the right teams, arming them with information that allows them to quickly solve those problems. The Solutions Engineer is also a strong communicator who can work collaboratively with our customers and our internal team members to help them use our technology most effectively. At their best, Solutions Engineers aid Playwire as a whole in developing trust of our products, technology, and services, helping to build our business through that trust.

Essential Functions:

  • Engage directly with partners to provide pre- and post-sales advisory and technical support
  • Research and identify solutions to technical issues
  • Sort out the origins of issues, separate real technical concerns from those that are misidentified
  • Work with other technical team members to make sure they understand problems and have all the information needed to take action on those problems
  • Dive into customer tech stacks, understand special situations within those environments, and create solutions using Playwire technology to achieve our business goals
  • Manage our support ticket system and provide a level of response appropriate to ticket priority, dealing with multiple issues in parallel
  • Use calls, video chat, text chat, email, and support documentation as ways to communicate with internal and external teams
  • Maintain and build out our internal and external documentation
  • Provide a professional, positive experience for our customers, building relationships with them
  • Use data and follow-up to confirm the successful execution of all efforts
  • Participate as needed in onboarding efforts for new customers

Requirements:

  • 2+ years working knowledge of app and web technologies, including Python, HTML5, HTTP, Javascript, and CSS
  • Must possess strong analytical skills and understand how to deploy technical abilities to conduct deep analyses
  • Creative thinker with an ability to ramp up fast in a rapidly changing ecosystem
  • Have a proven ability to solve customer problems and technical issues, pro-actively creating solutions through cross-functional collaboration
  • Experience with app development (Android, iOS)
  • Demonstrated understanding of Javascript as a language, without dependency upon particular frameworks
  • Demonstrated communication skills in various forms of writing and spoken communication, particularly communication regarding technical matters
  • Excellent problem-solving skills, particularly in technical matters

Nice To Haves:

  • Experience with technical support
  • Understanding of mobile app technology
  • Understanding of the technology behind Web video
  • Understanding of the technology behind Web advertising
  • Experience with tools for evaluating the performance of websites, and the technology used to build them out
  • Knowledge of Web CMSes and typical Web serving and page rendering frameworks
  • Experience using and evaluating data, particularly in a business context

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8-hour shift

Experience:

  • HTML5: 2 years (Required)
  • JavaScript: 2 years (Required)
  • CSS: 2 years (Required)
  • Python: 2 years (Preferred)
  • Application development: 2 years (Required)

Work Location:

  • One location

Work Remotely:

  • Temporarily due to COVID-19

apply to Playwire