Full Job Description

Ready to Level Up Your Career? Join Playwire as a Account Coordinator for our Partner Success Team! Are you a digital advertising enthusiast with a knack for making people smile? Do you dream in ad tags and wake up thinking about revenue shares? If so, then buckle up, because Playwire is looking for you!

At Playwire, we're not just a company; we're a full-service digital innovation playground where we specialize in helping awesome publishing brands in the gaming and entertainment verticals conquer the online world. We're all about driving revenue and engagement with cutting-edge tech that's as cool as a cheat code.

We're on the hunt for a Account Coordinator to join our fantastic team. You'll be the hero behind the scenes, providing ongoing support to our long-tail partner accounts and working hand-in-hand with our all-star Account Management, Tech Solutions, and Yield teams. Get ready to dive into a world of partner inquiries, account magic, and uncovering epic growth opportunities! You'll report directly to our Senior Account Manager, Team Lead.

Essential Functions: (What you'll do)

Assist partners in addressing questions and concerns regarding their accounts, ensuring exceptional service.
Configure partner accounts, including ad tag configuration, revenue shares, and account activation.
Respond to inbound tickets efficiently through the support system, maintaining a high level of responsiveness.
Conduct outreach to partners to support their advertising needs
Keep internal teams informed about partner statuses within our network, fostering effective collaboration.
Stay up-to-date on all new products and processes relevant to supporting partners.
Provide administrative assistance to Account Managers as required to facilitate partner success.
Assist with team-wide and company-wide projects and initiatives to promote a collaborative environment.
Perform other duties as assigned by management, demonstrating flexibility in task execution

Requirements: (Qualifications)

A Bachelor's degree or equivalent
2+ years of experience in customer relationship management or digital advertising, or an equivalent combo of education and experience.
Basic knowledge of websites and digital advertising – you speak the language of the internet!
Working knowledge of Google Suite and Excel – your digital toolkit is sharp!
Exceptional attention to detail – you notice everything, even the smallest detail!
Strong organizational and problem-solving skills – you're a master strategist!
The ability to effectively manage priorities and workflow – you juggle tasks like a circus pro!
Excellent customer service skills – your charm is your superpower!
Strong written and verbal communication skills – you articulate your thoughts with clarity and charisma!
The ability to understand and follow written and verbal instructions – you're a quick study!